International Lead Process (US Calling)
Raunak Placement Services →International Lead Process (US Calling) at Raunak Placement Services is a full time role based in Thane, Maharashtra-22, India-101. The listing states pay of ₹15,000–₹32,000/mo and asks for 1–5 yrs of experience. Listed skills: International Voice Process, Inbound, US Shift and UpSelling. It was published on 31 August 2026 and was open at last check.
| Role | International Lead Process (US Calling) |
|---|---|
| Company | Raunak Placement Services |
| Location | Thane, Maharashtra-22, India-101 |
| Employment type | Full Time |
| Pay (as listed) | ₹15,000–₹32,000/mo |
| Experience asked | 1–5 yrs |
| Skills listed | International Voice Process, Inbound, US Shift and UpSelling |
| Published | 31 August 2026 |
| Status | Open at last check |
About the role — This full‑time position leads the International Voice Process team during US shifts, handling inbound calls and driving upsell opportunities. The role requires hands‑on management of call flows, quality metrics, and team performance to meet revenue and customer satisfaction targets.
Key responsibilities
- Oversee daily operations of the International Voice Process during US shifts, ensuring adherence to call center SOPs.
- Drive upsell initiatives across inbound calls, meeting or exceeding monthly revenue targets.
- Monitor and analyze call quality metrics, reporting trends and recommending process improvements.
- Co‑train and mentor new hires on international voice protocols and upsell techniques.
- Collaborate with cross‑functional teams (Product, Sales, Compliance) to resolve escalated customer issues.
- Maintain accurate records of call outcomes and upsell conversions in the CRM system.
- Prepare weekly performance reports for senior leadership.
Required qualifications
- 1–5 years of experience managing or operating an international voice process in a call center environment.
- Proven track record of upselling products or services during inbound calls.
- Strong command of US shift schedules and time‑zone coordination.
- Excellent communication and problem‑solving skills.
- Proficiency with CRM and call‑center analytics tools.
- Ability to work effectively in a non‑remote, on‑site setting.
Nice to have
- Fluency in additional languages relevant to international markets.
- Experience with specific CRM platforms such as Salesforce or Zendesk.
- Knowledge of US regulatory compliance for outbound/inbound calls.
- Prior experience leading a team in a fast‑paced, high‑volume environment.
Create a free OnJob profile to apply and see your AI match score before you apply. · Posted 31 Aug 2026.
International Lead Process (US Calling) at Raunak Placement Services — questions answered
What does the International Lead Process (US Calling) role at Raunak Placement Services pay?
The International Lead Process (US Calling) at Raunak Placement Services listing states pay of ₹15,000–₹32,000/mo for the Thane, Maharashtra-22, India-101 position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles, and the same listing asks for 1–5 yrs of experience.
Where is the International Lead Process (US Calling) role at Raunak Placement Services based?
Raunak Placement Services lists this International Lead Process (US Calling) role in Thane, Maharashtra-22, India-101, advertised as full time work at that location and asking for 1–5 yrs of experience. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Raunak Placement Services before you apply.
What skills does the International Lead Process (US Calling) role at Raunak Placement Services require?
The International Lead Process (US Calling) at Raunak Placement Services listing names International Voice Process, Inbound, US Shift and UpSelling. Those are the skills the employer put on the posting itself, so they are the ones worth matching in your profile and covering first in an interview.
How much experience do you need for the International Lead Process (US Calling) role at Raunak Placement Services?
Raunak Placement Services asks for 1–5 yrs of experience on this International Lead Process (US Calling) posting, alongside International Voice Process, Inbound and US Shift. Employers commonly consider candidates slightly under a stated band when the listed skills line up.
Is the International Lead Process (US Calling) role at Raunak Placement Services still open?
The International Lead Process (US Calling) posting at Raunak Placement Services was open at OnJob's last check of the employer's careers page, having been published on 31 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the International Lead Process (US Calling) role at Raunak Placement Services?
Apply to the International Lead Process (US Calling) at Raunak Placement Services role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile. Creating a profile is free and needs no card.
Explore more on OnJob
Hiring for a role like this?
Post a job on OnJob and reach AI-matched candidates.
