Software Support Specialist
Careerswift
Software Support Specialist at Careerswift is a full time role based in Remote · United States (remote). The listing states pay of $50k–$65k. It was published on 10 September 2026 and was open at last check.
| Role | Software Support Specialist |
|---|---|
| Company | Careerswift |
| Location | Remote · United States (remote) |
| Employment type | Full Time |
| Pay (as listed) | $50k–$65k |
| Published | 10 September 2026 |
| Status | Open at last check |
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. Our products combine practical business workflows with intuitive technology designed for everyday use.
We are looking for a Software Support Specialist to help customers successfully use our software products. You will answer product questions, troubleshoot common software issues, guide users through features and workflows, and work with internal teams to resolve problems that require additional investigation.
This role is a good fit for someone who enjoys helping people, learning software products, and solving technical problems in a customer-focused environment.
WHAT YOU WILL DO
- Respond to customer questions about CerebriOS software products
- Guide users through product features, settings, and workflows
- Troubleshoot common software and account-related issues
- Help customers identify and resolve basic configuration problems
- Investigate reported issues and determine the appropriate next steps
- Document support requests, troubleshooting steps, and resolutions
- Escalate more complex issues to Application Support, Product, or Engineering teams
- Follow up with customers to ensure issues are resolved
- Create and update product guides, FAQs, and support documentation
- Identify recurring questions or issues and share feedback with internal teams
- Help customers understand product updates and new features
WHAT WE ARE LOOKING FOR
- 1+ year of experience in software support, customer support, technical support, or a similar role
- Strong problem-solving and troubleshooting skills
- Comfortable learning new software products and technologies
- Strong written and verbal English communication skills
- Ability to explain technical information clearly to non-technical users
- Patient, customer-focused approach
- Strong attention to detail and follow-through
- Comfortable working independently in a remote environment
NICE TO HAVE
- Experience supporting B2B SaaS products
- Familiarity with Zendesk, Intercom, Jira, or similar tools
- Experience with web-based applications
- Basic understanding of APIs, integrations, or databases
- Experience creating user guides or knowledge-base content
- Familiarity with analytics or business intelligence software
- Previous experience supporting remote or distributed customers
COMPENSATION AND BENEFITS
$50,000–$65,000 annually, depending on experience, qualifications, and overall fit for the role.
CerebriOS offers a remote-first working environment, professional development opportunities, and a benefits package designed to support our team. Full details of compensation, benefits, and other employment terms will be discussed during the interview process.
HIRING PROCESS
Application review → introductory conversation → practical discussion → conversation with the team/manager → offer.
We aim to keep the process focused and respectful of your time, with clear communication throughout the process.
EQUAL OPPORTUNITY
CerebriOS is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Location: Remote
Salary Range: 50,000 - 65,000 USD (gross, annually)
Originally posted on Himalayas
Create your free OnJob profile to apply — we'll take you to Careerswift's application after sign-up. · Posted 10 Sept 2026.
Software Support Specialist at Careerswift — questions answered
What does the Software Support Specialist role at Careerswift pay?
The Software Support Specialist at Careerswift listing states pay of $50k–$65k for the Remote · United States (remote) position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles.
Is the Software Support Specialist role at Careerswift remote?
Yes — Careerswift advertises this Software Support Specialist role as remote, tied to Remote · United States, and it is listed as full time work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Careerswift before you apply.
Is the Software Support Specialist role at Careerswift still open?
The Software Support Specialist posting at Careerswift was open at OnJob's last check of the employer's careers page, having been published on 10 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Software Support Specialist role at Careerswift?
Apply to the Software Support Specialist at Careerswift role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Careerswift's own application page. Creating a profile is free and needs no card.
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