Logistics & Warehousing Coordinator

Location: Reading, Berkshire (On-site)

ABOUT XYZ REALITY

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XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose built for the construction industry. Not only have we created this holographic technology, that sits within The Atom — a smart, site-safe headset/hardhat — but we implement it on projects, utilising the power of AR to ensure that all schemes are completed in line with delivery timescales and budgets.

XYZ has grown to over 100 staff across the UK, US & Europe and is working with Mission Critical organisations & construction companies to successfully deliver major projects.

THE ROLE

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This role sits within the Production team at our NPI facility in Reading, Berkshire, reporting to the Logistics and Warehousing Manager.

As Logistics and Warehousing Coordinator, you will support the end-to-end logistics, shipping and warehousing operations that get XYZ's Atom devices to customers around the world — securely, compliantly and on time. You'll manage day-to-day shipping activities, inventory tracking, returns and repairs, and warehouse operations, while supporting the systems and processes that will scale with our growing customer base.

This is a hands-on role for someone who is just as comfortable on the warehouse floor as at a desk.

KEY RESPONSIBILITIES

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• Support the coordination of global shipping logistics — liaising with carriers, preparing export and import documentation, processing customer shipments via Freshdesk, and ensuring compliance with dangerous goods and customs regulations.
• Use XYZ's internal asset and inventory management systems to log, track and update stock and logistics records accurately; monitor inventory levels and support parts and finished-goods handover with Production.
• Support the processing of returns and repairs, liaising with Technical Support and Quality teams to keep cases moving and ensure efficient handling of faulty or returned units.
• Carry out goods-in inspections, picking and packing, and non-electrical sub-assembly work to SOP standards — maintaining the warehouse in an organised, safe and audit-ready condition.
• Train to run goods-in, picking and despatch independently, and maintain process records and work instructions to a standard that allows a second person to run the process unsupervised.
• Identify and support opportunities for continuous improvement within logistics, warehousing and facilities operations; assist with cost and efficiency tracking.

REQUIRED QUALIFICATIONS

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• Experience with ERP or inventory management systems and shipping/customs documentation and processes.
• Comfortable with physical warehouse tasks including picking, packing and moving stock.
• Competent IT skills including Excel and email.
• Right to work in the UK without sponsorship.

KEY EXPERIENCE & SKILLS

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• Proactive, can-do attitude with strong attention to detail and a genuine interest in continuous improvement.
• Good organisational and communication skills, with the ability to prioritise and handle multiple tasks simultaneously.
• Willingness to train towards running goods-in, picking and despatch processes independently.
• Experience with dangerous goods compliance or international shipping regulations — desirable.
• Comfortable working in a fast-moving production and logistics environment where no two days are the same.
• A team player who can work effectively alongside production, quality and technical support teams.

BENEFITS

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• 🏝️ 25 days annual leave + public holidays
• 🩺 Private healthcare with Vitality
• 🎄 Christmas shutdown days on top of leave allowance (2–4 per year usually)
• 🪙 Biannual salary reviews
• 🥳 Summer & Christmas staff parties
• 💰 Employee referral scheme
• 🚲 Cycle to Work scheme
• 🚀 Make a real-world impact of revolutionising the construction industry