Director, Product Management, AgentExchange

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview

AgentExchange is evolving into the ecosystem intelligence layer for Salesforce, enabling customers and AI agents to discover, evaluate, activate, and compose trusted ecosystem capabilities as part of outcome-driven implementations.

As Director of Product Management for Platform Foundation & Ecosystem Intelligence, you will define the platform strategy that enables AgentExchange capabilities to be consumed across Salesforce products, Headless 360, Agentforce, conversational interfaces, and third-party coding agents. You will also lead the evolution of ecosystem intelligence that powers recommendations, implementation strategies, personalization, and customer outcomes.

You will lead a team of Product Managers responsible for foundational platform services, AI-native ecosystem capabilities, and the APIs, MCP services, and intelligence models that enable AgentExchange to operate as a platform.

Responsibilities

Platform Strategy

• Define and execute the multi-year product vision, strategy, and roadmap for the AgentExchange Agentic Foundation product domain.
• Own the platform capabilities that expose AgentExchange through Headless 360, MCP, APIs, and shared platform services.
• Drive the evolution of AgentExchange from a marketplace into a platform that enables ecosystem intelligence across Salesforce.

Ecosystem Intelligence

• Define the strategy for ecosystem intelligence that powers customer outcome reasoning and implementation recommendations.
• Own the evolution of search, recommendations, compatibility, trust, personalization, and implementation intelligence.
• Partner with Data & Ecosystem Insights to build the knowledge graph, ecosystem metadata, and intelligence models that improve recommendation quality over time.
• Define the context and response contracts that enable Salesforce products and coding agents to leverage ecosystem intelligence.

Platform Architecture

• Partner with Architecture and Engineering to define scalable platform services, APIs, MCP capabilities, authentication, authorization, and integration patterns.
• Collaborate closely with Project Codey and Headless 360 teams to ensure AgentExchange capabilities integrate seamlessly into Salesforce's AI platform.
• Define reusable platform capabilities that can be consumed consistently across Salesforce products and external developer experiences.

Product Leadership

• Lead, coach, and develop a high-performing team of Product Managers.
• Foster a culture of technical excellence, customer obsession, experimentation, and rapid iteration.
• Drive strategic planning, investment prioritization, and roadmap execution across multiple platform initiatives.

Cross-Functional Leadership

• Partner with Marketplace Experiences to translate ecosystem intelligence into intuitive customer experiences.
• Partner with Product Marketing, Data Science, UX Research, and Engineering to validate platform capabilities through customer research, experimentation, and adoption metrics.
• Drive alignment across Product, Engineering, UX, Architecture, Developer Relations, and Partner organizations.
• Communicate platform strategy, technical direction, and business impact to executive leadership.

Preferred Qualifications

• 15+ years of product management experience building enterprise SaaS platforms, developer platforms, AI platforms, or infrastructure products.
• Demonstrated experience defining platform APIs, developer ecosystems, or extensibility frameworks.
• Strong technical fluency in APIs, distributed systems, cloud platforms, AI agents, and platform architecture.
• Experience building AI-native products, recommendation systems, personalization platforms, search platforms, or knowledge graphs.
• Experience leading and developing high-performing Product Management teams.
• Demonstrated ability to influence architecture and technical strategy across multiple engineering organizations.
• Proficiency using generative AI tools (e.g., Claude, ChatGPT, Gemini) as a core part of the product management workflow, including customer research, rapid prototyping, drafting product briefs and PRDs, synthesizing feedback, and accelerating product delivery.
• Excellent written and verbal communication skills, with experience presenting platform strategy to executive leadership.

Success Measures

• Adoption of AgentExchange platform capabilities across Salesforce products and Headless 360.
• Growth in MCP capability usage and API consumption.
• Recommendation quality and customer outcome success.
• Platform reliability, scalability, and developer adoption.
• Expansion of ecosystem intelligence coverage across partner capabilities, industries, and implementation scenarios.
• Product team engagement, execution quality, and organizational health.
• Business impact through increased ecosystem adoption and successful customer implementations.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.