Customer Success Specialist - Fully Remote | Upto $50K/yr
mercor
Customer Success Specialist - Fully Remote | Upto $50K/yr at mercor is a contract role based in Remote · Guatemala (remote). The listing states pay of $35k–$50k. It was published on 10 September 2026 and was open at last check.
| Role | Customer Success Specialist - Fully Remote | Upto $50K/yr |
|---|---|
| Company | mercor |
| Location | Remote · Guatemala (remote) |
| Employment type | Contract |
| Pay (as listed) | $35k–$50k |
| Published | 10 September 2026 |
| Status | Open at last check |
About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position: Customer Success Engineer (LatAm)
Type:Contract
Compensation:$35,000–$50,000
Location:Remote
Commitment:Substantial overlap with Pacific Time (PT/PST)
Role Responsibilities
- Investigate talent-reported issues end-to-end. Reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.
- Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.
- Triage with sound judgment. Escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.
- Surface systemic patterns and product risks to engineering and product leadership.
- Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
- Communicate with precision, professionalism, and empathy.
Qualifications
Must-Have
- Ability to debug web applications.
- Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup.
- Experience building modern web applications (React, Node, Flask, Next.js, etc.).
- 2–5 years of experience supporting customers on such web applications.
- Comfortable with AI systems. Experience with LLMs, agents, or generative models.
- Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents).
- Ability to understand model outputs, failure modes, hallucinations, and feedback loops.
Preferred
- Familiarity with how modern AI APIs work (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function.
Application Process (Takes 20–30 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information, please check:
- For any help or support, reach out to:
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
Originally posted on Himalayas
Create your free OnJob profile to apply — we'll take you to mercor's application after sign-up. · Posted 10 Sept 2026.
Customer Success Specialist - Fully Remote | Upto $50K/yr at mercor — questions answered
What does the Customer Success Specialist - Fully Remote | Upto $50K/yr role at mercor pay?
The Customer Success Specialist - Fully Remote | Upto $50K/yr at mercor listing states pay of $35k–$50k for the Remote · Guatemala (remote) position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles.
Is the Customer Success Specialist - Fully Remote | Upto $50K/yr role at mercor remote?
Yes — mercor advertises this Customer Success Specialist - Fully Remote | Upto $50K/yr role as remote, tied to Remote · Guatemala, and it is listed as contract work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with mercor before you apply.
Is the Customer Success Specialist - Fully Remote | Upto $50K/yr role at mercor still open?
The Customer Success Specialist - Fully Remote | Upto $50K/yr posting at mercor was open at OnJob's last check of the employer's careers page, having been published on 10 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Success Specialist - Fully Remote | Upto $50K/yr role at mercor?
Apply to the Customer Success Specialist - Fully Remote | Upto $50K/yr at mercor role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to mercor's own application page. Creating a profile is free and needs no card.
Explore more on OnJob
Hiring for a role like this?
Post a job on OnJob and reach AI-matched candidates.
